Terms of Service

The Apps may display reference information transcribed from published clinical practice guidelines (such as TCCC/JTS CPGs), with citations and dates shown in the interface. Such information is provided for reference only, may not reflect the most current guidance, and is never a substitute for your training, your protocols, or your medical direction. You are solely responsible for all clinical decisions. Always verify reference values against your current protocols and medical direction.

Calculated values shown in the Apps (such as a shock index or ideal body weight) are simple arithmetic over values you entered, with the formula and inputs shown; you are responsible for verifying them before relying on them.

By using the Apps, you represent and warrant that you:

• are a trained medical provider (or a student or instructor in a supervised training context), acting within your scope of practice;
• operate under applicable protocols and, where applicable, medical direction;
• are at least 18 years old; and
• will use the Services in compliance with all laws, regulations, and organizational policies that apply to you, including those governing patient records and privacy.

The Services are not intended for use by the general public or as a consumer health product.

All patient records created in the Apps are stored only on your device. You (or your organization) own those records and are their sole custodian. We do not collect, receive, or process patient data — see our Privacy Policy. Accordingly:

• You are responsible for compliance with all record-keeping, retention, privacy, and disclosure obligations that apply to the records you create (including HIPAA, where applicable to you or your organization).
• We cannot access, recover, or restore your records. If a device is lost, damaged, or wiped, records on it are gone unless you exported them first. Export and transfer records in accordance with your protocols.
• Because no patient data ever reaches our systems, we are not a HIPAA business associate and no Business Associate Agreement is offered or required.
• Do not include patient information in support requests or any communication with us.

• Individual subscriptionsare purchased in-app through the Apple App Store or Google Play and are billed, renewed, cancelled, and refunded under the applicable store’s terms. One subscription covers activation on up to three (3) devices.
• Enterprise licensing is purchased through the Portal (or by invoice/purchase order). Organization administrators may generate license codes up to their purchased seat count, distribute them to their personnel, and deactivate devices to reassign seats. Each seat covers one provider on up to three (3) devices.
• Subscriptions renew automatically until cancelled. Enterprise subscriptions are billed through Stripe; you can manage or cancel them from the Portal. Fees are non-refundable except as required by law or by the applicable app store.
• If a subscription lapses, license activation and reactivation stop working; the Apps are designed to allow continued access to already-created records on an activated device.
• License codes are for use by your organization’s personnel only. You may not sell, share, or transfer license codes outside your organization.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the Apps for your (or your organization’s) professional documentation purposes.

Organization administrators are responsible for maintaining the confidentiality of their Portal credentials, for all activity under their account, and for ensuring that the people they issue licenses to meet the professional-use requirements in Section 02. Notify us promptly of any suspected unauthorized access.

You agree not to:

• reverse engineer, decompile, or attempt to extract the source code of the Apps, or circumvent license enforcement, encryption, or the app lock, except to the extent such restriction is prohibited by law;
• resell, rent, or provide the Services to third parties outside your organization;
• interfere with or disrupt the Portal or licensing infrastructure, or probe or test their security without written authorization;
• use the Services in violation of law, including export-control and sanctions laws; or
• remove or alter proprietary notices in the Apps or exports.

The Apps are designed for austere environments, but austere environments are unforgiving: devices fail, batteries die, screens break, storage corrupts, and clocks can be wrong. You acknowledge and accept that:

• software and hardware can fail, including at critical moments, and no software is error-free;
• you will maintain the means to document and hand off care by alternate methods consistent with your protocols (for example, paper casualty cards);
• timers and calculated values depend on the accuracy of the data you enter and of your device (including its clock); and
• you use the Services at your own risk and in exercise of your own professional judgment.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT REFERENCE CONTENT IS CURRENT, COMPLETE, OR APPLICABLE TO ANY PARTICULAR PATIENT OR SITUATION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, PROFITS, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR ONE HUNDRED U.S. DOLLARS IF YOU HAVE PAID NOTHING).

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

If you use the Services on behalf of an organization, that organization will defend and indemnify us against third-party claims arising from its personnel’s clinical decisions, its use of the Services in violation of these Terms, or its failure to meet its own legal obligations with respect to patient records.

The Services — including the Apps, the Portal, and all software, design, and content we provide (excluding the records you create) — are owned by us and our licensors and are protected by intellectual property laws. Except for the license expressly granted in Section 04, no rights are granted to you. Clinical practice guideline content referenced in the Apps is attributed to its source; works of the U.S. government are in the public domain.

The Services are offered for use in the United States. The Apps include encryption and are subject to U.S. export-control laws. You may not use or export the Services in violation of U.S. export, sanctions, or embargo laws, and you represent that you are not on any U.S. government restricted-party list. Government customers: the Apps are commercial computer software, licensed under these standard commercial terms.

You may stop using the Services at any time; subscriptions are cancelled through the applicable app store or the Portal. We may suspend or terminate access to the Services (including license activation) for material breach of these Terms, non-payment, or where required by law. Sections 01, 03, and 07 through 15 survive termination. Termination does not affect records stored on your devices — they remain yours and remain on your device.

We may modify the Services over time. We may also update these Terms; if we make material changes, we will update the “Last updated” date and provide reasonable notice (such as in-app or by email to Portal account holders). Continued use after changes take effect constitutes acceptance.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. The parties will first attempt in good faith to resolve any dispute informally by contacting the other party. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Delaware, and each party consents to their jurisdiction and venue.

Questions about these Terms: contact@unchartedmed.com. See also our Privacy Policy.